Kossovan
ABOUTThere's a dotted line few see that leads to the tipping point where the customer experience an organization delivers enables sales (revenue). My call center / customer service management career is an ongoing story featuring what I love to do; creating / managing call center / customer service ecosystems that delivers an experience which exceeds the customer expectations and is therefore beyond the tipping point.
With over 15 years hands-on B2B call center / customer service management experience (outbound & inbound), including lengthy stints in Europe and India, I have a solid understanding of how customer service directly impacts the bottom-line.
call center management, Canada, Customer Experience, customer service, French, Ontario, Salesforce, social media, Toronto, writing,
WEBSITE
7 Social Media Profiles
