Nick

Kossovan

ABOUT

There's a dotted line few see that leads to the tipping point where the customer experience an organization delivers enables sales (revenue). My call center / customer service management career is an ongoing story featuring what I love to do; creating / managing call center / customer service ecosystems that delivers an experience which exceeds the customer expectations and is therefore beyond the tipping point.

With over 15 years hands-on B2B call center / customer service management experience (outbound & inbound), including lengthy stints in Europe and India, I have a solid understanding of how customer service directly impacts the bottom-line.

TAGS

call center management, Canada, Customer Experience, customer service, French, Ontario, Salesforce, social media, Toronto, writing,

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