I completed my general studies at Utah State while working for various call centers and retailers. I've always had a knack for customer service but discovered by abilities of training/coaching while working for Convergys. After being a top performer I was promoted to working with new agents, training, and coaching during their "on-the-phone" phase of training. Due to my success with working in this area, I got to travel internationally helping this company grow and train agents. When I was done with my general studies I moved to Weber County not exactly sure what degree path I was going to take. Shortly after I found the Professional Sales program offered by Weber State and started attending in the fall of 2017.