Frequently Asked Questions
Update: We now offer a fully searchable Knowledge Base at http://support.knowem.com!
What is KnowEm?
KnowEm is a Social Media Brand Search Engine, a trademark protection service, a brand marketing platform and a social network all rolled into one! We offer a lot of different services, ranging from our free username search, domain search and trademark search all the way to our Enterprise Reseller Dashboard for larger social media account management needs.
Do you have a Presentation Deck or Slide Show outlining what you do?
Yes, we do - please take a look at https://bit.ly/knowemdeck for lots of details on not only what we do and how we do it, but why our service is important to anyone interested in social media branding or trademark protection.
How long will it take for my order to be complete?
Most orders are completed within 5 to 7 business days; however, for the larger orders of 300 profiles we strongly recommend a 10 to 14 business day delivery target. Over the years as we've perfected our service we have found these timelines the most effective for optimal results. If, however, you have a special deadline to discuss and would like to request a rush on your order, or if you're using our service for SEO or ORM (online reputation management) and would like to space the registrations out over a longer period of time to coincide with your digital marketing strategy, by all means please email us or call 1-800-691-KNOW (5669) and as always we will try to accomodate any and all requests. Please note that all of our services are performed and completed manually, with editorial QA reviews both before and after we start work. Your order will be assigned to a single Branding Specialist solely responsible for the perfect completion of your order from start to finish, and concentrating on your order alone. To insure your order is given complete and undivided attention until all profiles are created and it meets a final QA review, no Specialist can work on more than one order at a time and no order can be split among more than one Specialist. In addition, all information about your order never leaves our New Jersey office - every order is 100% completed in-house by our experienced, tested, and trusted staff under our direct employ, both vetted via background check and under strict Non-Disclosure. We have never automated profile registrations nor have we ever outsourced any labor. Besides providing for the data protection and satisfaction of our customers, it also ensures we do not violate any of the terms of service of many social networks that prohibit automated/bot registrations and the use of foreign representation.
May I choose what sites are registered for me?
Yes, absolutely. You may enter your preferred Social Media sites into the Customer Notes field in the Order Submission form. The sites we can register for you must be found in our active database of Social Networks. You may also send a document or email listing your preferred sites immediately after registering to KnowEm Support. You can also specify certain categories that you wish the KnowEm team to focus on for your signup, instead of individual sites.
Do you support all Social Media networks?
We support most, several hundred in fact; we can offer registrations on all social media sites that allow us to claim a vanity or custom URL for a social profile. Currently this includes most popular social media sites and some mobile apps that offer web profiles as well. A few networks, most notably Facebook, may require an additional step on your part after order completion and/or coordination with our staff during registration. To acquire a username, or vanity URL, on Facebook you must verify your account via personal cell phone. Facebook will send you a text with special pin code which you must then enter into facebook.com to verify your account. Once this is done you may visit https://facebook.com/username (while logged into your account). This page will allow you to set your username and vanity URL (e.g. https://facebook.com/KnowEm). Fan or business Pages on Facebook require that you have a personal Facebook account. Once you obtain a few Likes for your newly created Fan page, you may again visit https://facebook.com/username to set the custom URL for your new fan or brand page. In the case of a site like Foursquare, the account must simply be linked to a Twitter account in order to obtain a vanity URL for your username.
Will KnowEm help my SEO?
In most cases KnowEm will help to naturally increase the visibility of your brand and/or your website in search results. As long as your site isn't under penalty or facing massive competitive volume, we can help. To help your website rank, we can insert your URL into each Social Media profile that allows for one. Some of these profile links are dofollow, some are nofollow, and some profiles may only work as a citation, but this natural mix can help both your profiles and your website rank organically. In fact our service is resold by many SEO agencies that use us specifically for these link building benefits. When Google and other search engines find your information on these trusted, authoritative sites it can be used to:
- improve your rank in organic search results,
- boost your appearance in local search results,
- increase brand awareness to reach more users on more platforms,
- or help brand reputation by replacing or supressing negative results.
What is the difference between the plans (Personal, Business/Corporate Starter, and Corporate Complete)?
The paid plans all provide the exact same service with a different number of social profiles being registered. Each plan receives a KnowEm profile in which to view all of your new social profiles and a link to each public profile page that we've created and registered. Each plan (or username) gets a new email address created which our workers then use to confirm all incoming emails from each social network. KnowEm uploads one profile picture to each social profile. We also insert the username's Description (or Bio), Interests/Likes, URL, Website Title, Address, Phone number, Gender, Birth date, First and Last name, and make sure your vanity URL is claimed.
Do you maintain all social media profiles for me?
No, not at this time. KnowEm currently only provides a service to create the initial registrations, verification and vanity URL creation. How you manage status updates, blog posts, friend requests and profile maintenance is completely at your discretion. However, we do strongly suggest after you have been signed up for all the social networks in your order that you log in and change your password to each. We also recommend you login to each site and/or any accounts or emails created at least once every 3 to 6 months to ensure security and maintaining active ownership/profile existence.
What kind of Metrics do you use to analyze and track social networks?
We use many different data points from several sources to track and analyze the most popular social networks each week. These metrics include, but are not limited to, information from Google, Alexa, MOZ and Majestic SEO.
I am interested in reselling this service to my clients, do you offer a white label solution?
Yes, we have a white label and API. In fact we're open to discussing any options for partnership or reselling! Please contact us for a consultation to discuss our Enterprise Solution or call 1-800-691-KNOW (5669) and we will be more than happy to discuss options with you.
I have an idea or a site that I would like to submit, how can I do this?
Simply complete the Suggest A Site form and we will be happy to review and include your submission if appropriate.
I am interested in the Business Plan, which 100 sites do you choose to create profiles?
We complete profiles on the most popular Social Media sites for the current month. We have built a statistical analysis system to track popularity trends in Social Media. This list of the most popular networks tends to change from month to month. We will sign you up for the most relevant and popular sites possible. Very rarely are two Business signups ever the same. Often, certain usernames are already claimed on particular networks, and we must revert to your alternate name or simply move on to the next network. Other times networks fall out of favor, and drop below the top 100. If you must have a profile on a particular network please note so in the Customer Notes section of our Order Submission form, or email KnowEm Support immediately after registering.
How will I know when my signup order is complete?
Upon completion of your KnowEm purchase you will receive a Completion Notification. This notification will be sent to the email address you provided during submission of your username details. This email generates from email@example.com (Please add this email to your white list or contacts). This email will list your account details, including the URL to your new KnowEm profile where you can download a full report of all profiles in Excel CSV, RSS or print-friendly formats. It will also outline the new email address KnowEm created for your social registrations (if you did not provide one) and one strong password that will grant access to your email address and all of the new Social Media profiles that KnowEm has registered on your behalf.
What is the password I will use to get into the sites?
It is a randomly generated password that you will receive when your account setup is complete.
Can I export a list of all my new profiles into Excel?
Yes, absolutely. You are able to export an Excel/CSV document right from your KnowEm profile. Login to your KnowEm account and look for the Excel icon located on the top left under your profile picture, or toward the top center of your KnowEm profile above the list of Social Network icons where we have registered your username, in which case it is to the right of the words "Profiles Claimed". This icon will initiate an auto-download of a .csv report listing all of your new social media profiles that KnowEm has registered for you. Also available are print-friendly and RSS formats.
When ordering, do I have to submit all the information on your submission form?
No. We ask for those particular submission fields because social networks ask for that information upon registration. The fields listed also help your brand result more frequently for certain search terms. It also helps clients identify you as the true brand that you are trying to promote and gives your brand strength of recognition in the eyes of the search engines. If you do not prefer to list your telephone number or street address you may simply write "NA" in that field. KnowEm recommends truthfully listing all the information requested by the submission form.
What should I make my first and last name if I'm a business? What should I make my username?
If you are registering a business across the social space you can:
1. Use the business owner's first and last name, and the business or brand name as the username. (e.g. Joe's Taco Shack, First name: Joe, Last name: Rodriguez, Username: JoesTacoShack)
2. You may decide to list your first and last name as a representation of your brand name. (e.g. Joe's Taco Shack, First name: Joes, Last name: Tacos, Username: JoesTacoShack)
Be creative, but try your best to maintain brand recognition and continuity. Remember you are trying to promote your brand across the social space, not set up Social Media profiles merely to have them. It is ideal to keep your username between 6 and 15 characters. Many sites do not accept usernames over 16 characters. In the case of Corporate Complete orders, it is often very difficult to register 300 profiles with a username longer than 16 characters in length.
What size photo should I upload?
Please provide a .jpg image under 1MB in size with a square dimension of 300x300 pixels. KnowEm is not responsible for any cropping or image degradation that may take place within particular social networks. Be careful to leave some padding on all sides of logo or image, as some networks crop images differently than others. It is NOT recommended to upload a rectangular image. These images get squished and look bad as your brand image on your social profiles.